City of Cynthiana
Cynthiana/Harrison Co. E911
The E911 Center is staffed 24 hours a day, seven days a week.
Telecommunicators are certified after the successful completion of the five week academy for Law Enforcement Telecommunicators at the Department of Criminal Justice Center in Richmond, Kentucky. At the Academy they become Link/NCIC certified to enter, modify, query. locate, clear and cancel Law Enforcement entries. Missing Persons, Wanted Persons, Domestic Violence and various other crimes are handled on a daily basis. Telecommunicators are trained in TDD (apparatus used in the delivering and answering phone calls from the deaf), Emergency Medical Dispatch (providing pre-arrival instructions for medical 911 calls), CPR, First Aid, and AED (automated external defibrillator).
Each Telecommunicator is required to complete an eight-hour Recertification class at DOCJT and an additional eight-hour Link/NCIC Recertification class every other year. CPR Training, Adult, Child and Infant, are done on an annual schedule. AED training is on a three-year schedule.
The E911 Center answers all 911 wireline and wireless call, all administrative calls and monitor nine public safety (Police, Sheriff, Fire, EMS, EMA) and/or public service (Public Works, Road Department) frequencies. The Center averages (700) 911 calls per month and 3200 administrative calls, most of which are for emergency services.
Our mission is to provide professional services to the citizens of Cynthiana and Harrison County by the utilization of team-oriented, professional, ethical, courteous and specially trained telecommunicators who use the best public safety communications standards, operational guidelines and administrative practices available. The safety of our responders is our first priority as we strive to meet the demands of promptness, efficiency, courtesy and compassion, as those who call us may be in a highly stressed state of mind and unaware of what information we may need to get the help they require.